Alani Seltz FAQ’s
WHAT IS YOUR RETURN POLICY?
All merchandise items are final sale.
DO YOU OFFER REFUNDS OR EXCHANGES?
We do not offer refunds or exchanges on our products, as they are final sale.
DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?
Yes, however transit times can take up to 45 business days.
MY ORDER SAYS IT WAS DELIVERED, BUT I NEVER RECEIVED IT. WHAT DO I DO?
Once an item ships, we can no longer update your shipping address. Please reach out to the respective shipping carrier to change your address.
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, ALANI SELTZ CAN NOT BE RESPONSIBLE IF YOUR ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THE ORDER.
MY TRACKING INFORMATION ISN’T UPDATING. WHAT DO I DO?
Once the product leaves our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. Tracking numbers can take 24-48 hours to update and load in the system, before movement is displayed.
WHICH FLAVORS COME IN THE PARTY PACK?
The Party Pack holds three cans each of our four flavors, all made with 1% real fruit juice: Frozen Lemonade, Hawaiian Shaved Ice, Mimosa & Peach, Please.
WHICH FLAVORS COME IN SELTZ ON THE BEACH?
Seltz on the Beach holds three cans each of our four flavors, all made with 1% real fruit juice: Lime Margarita, Raspberry Mojito, Strawberry Daquiri, and Pina Colada.
NUTRITION FACTS? I GOTTA KNOW!
Each of our 12-ounce spiked seltzers have just 100 calories, 2 carbs, 1g of sugar, 0g of fat, and 15mg of sodium.
HOW IS SELTZ SWEETENED?
Our drinks have just 1g of sugar per can. They’re sweetened with a pinch of cane sugar, stevia leaf extract, and 1% real fruit juice!
HOW THE F*CK DO THESE TASTE SO GOOD?
All our delicious drips are made with natural flavors and a juicy splash of 1% real fruit juice... You're welcome!
REAL FRUIT JUICE, HUH?
Yes! Our spiked seltzers are made with 1% real juice squeezed from real delish real fruits, really.
WHAT KIND OF ALCOHOL IS IN SELTZ?
We spike our 5% ABV drinks with naturally gluten-free alcohol.
IS SELTZ GLUTEN FREE?
Yes! Our drinks are made with naturally gluten-free ingredients.
WHERE CAN I FIND SELTZ IRL?
You can pick up a Party Pack at select stores nationwide. Check out our store locator to find us on shelves near you!
CAN I ORDER ALANI SELTZ ONLINE?
No, Alani Seltz is sold exclusively in stores. Check out our store locator to pick up a Party Pack near you! Although, Alani Seltz merchandise is available for online purchase
CAN I PURCHASE CASES OF A SINGLE FLAVOR OR BUY CANS INDIVIDUALLY?
For now, Alani Seltz is sold exclusively in our 12-can variety cases– the Party Pack and Seltz on the Beach!
WHEN WILL SELTZ BE AVAILABLE OUTSIDE OF THE U.S.?
Hopefully in the future! We’re working on it...
WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
Visa, MasterCard, Discover, American Express, Sezzle, PayPal or Amazon Pay.
WHAT IS SEZZLE?
Sezzle is an online payment platform that allows you to pay for your order through 4 installments spread over 6 weeks, rather than paying the full amount at once. Sezzle is 100% secure and does not charge you interest on your payments. Click herefor more info.